Quality Management

Our commitment to quality

• Understanding and meeting the unique needs of each customer.
  
  
• Consistently providing products/services that meet or surpass agreed-upon specifications.

• Ensuring our processes are designed and executed with precision and efficiency.

• Continuously improving our products, services, and processes through innovation and best practices.

• Complying with relevant quality standards and regulatory requirements.

BRIGHT Quality Policy

1. Purpose

At BRIGHT Products AS, we are dedicated to delivering products/services of the highest quality that exceed our customers' expectations while complying with applicable standards and regulations. Our Quality Policy serves as a guiding principle to ensure that quality is an integral part of everything we do.

2. Commitment to Quality

We are committed to:

• Understanding and meeting the unique needs of each customer.
• Consistently providing products/services that meet or surpass agreed-upon specifications.
• Ensuring our processes are designed and executed with precision and efficiency.
• Continuously improving our products, services, and processes through innovation and best practices.
• Complying with relevant quality standards and regulatory requirements.

3. Customer Satisfaction

Our success is intertwined with the satisfaction of our customers. We aim to build lasting relationships by:

• Listening to customer feedback and acting upon it to enhance our offerings.
• Responding promptly to customer inquiries and concerns.
• Providing reliable solutions that add value to our customers' endeavors.

4. Employee Empowerment

Quality is everyone's responsibility. We empower our employees to contribute to our quality goals by:

• Fostering a culture of ownership, accountability, and continuous improvement.
• Equipping our team with the necessary skills, knowledge, and resources to excel in their
• roles.
• Encouraging open communication and collaboration across departments.

5. Continuous Improvement

We embrace the philosophy of continuous improvement as a means to:

• Enhance the effectiveness of our Quality Management System.
• Identify and address root causes of issues to prevent recurrence.
• Embrace new technologies and methodologies that lead to better outcomes.

6. Compliance and Ethical Practices

We are committed to upholding the highest standards of ethical conduct and ensuring compliance with all applicable laws and regulations. Our quality efforts are guided by:

• Ethical behavior in all interactions with customers, suppliers, and stakeholders.
• Adherence to relevant industry standards and regulations.

7. Leadership Involvement

Top management plays a pivotal role in steering our quality journey by:

• Providing the necessary resources, guidance, and support for quality initiatives.
• Regularly reviewing and improving the effectiveness of our Quality Management System.
• Setting clear quality objectives that drive our organizational growth.

8. Communication and Transparency

Open communication is the cornerstone of effective quality management. We foster transparency by:

• Sharing quality-related information across the organization.
• Encouraging feedback, suggestions, and ideas that contribute to our quality objectives.

9. Review and Continual Improvement

This Quality Policy will be reviewed periodically to ensure its relevance and alignment with our organization's goals. We are committed to continually improving our quality practices.

10. Contact Information

For questions or inquiries related to our Quality Policy, please contact Madeleine Chapman Kjellevand at Madeleine@bright-products.com

11. Approval and Review

This Quality Policy was approved on 16.02.2024 by Vidar Eskeland, CEO, and will be reviewed annually or as needed.